Failure of payment for insurance claim

On 10/1/2015 we noticed that a piece of our roof collapsed. We submitted a claim to ABSA on the 12/1/2015 (Claim nm: ***, policy nm: ***) after which ABSA sent a person to come and do an inspection, thereafter an assessor and yet another 3rd person also called us to advise that he must also come and do yet another inspection. Furthermore, 1) I had to follow up on the claim for my side with a pathetic call centre and had to hold on for 20 minutes at a time, just to find out that ABSA won't pay out the claim, 2) the person who I spoke to advise that she will send a full detailed report to me as to why declined the payment. Which to date I am still waiting for. Their motive for the decline is, according to them, due to \poor workmanship"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;811777;357;16;2;0;1;0;0;2;NULL;NULL;NULL;15/02/03 18:51;15/02/03 17:11;Inconsistent information provided by Vodacom!!!!!;QC206570-8;Michael Van Wyk;***;I previously SUCCESSFULLY used the daily saver service offer where there is flat daily fee for phone calls, SMS's &amp;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;530467;761541;33;2;0;0;0;0;2;NULL;NULL;NULL;15/01/29 9:00;15/02/03 17:20;Water cut off despite account being up to dat;;;***;Good afternoon,<br> <br> We live in Weltevreden Park, and both our electricity and water have been cut off this week despite having paid our City of Johannesburg bill,(electricity, water rates refuses sewage etc) before the due date. After having spent the whole afternoon at the municipal offices proving the bill had been paid, it took over 24 hours before our electricity was restored. At this point (Tuesday 27 Jan) our water had not been disconnected. The \consultant\"" I was dealing with"