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VUSI M

1 reviews | Active since Jun 2015

22 Jan 2018, 22:21

Failure of ABSA bank to protect its clients

Having been banking with ABSA for more than ten years, if find it no longer safe to continue banking with ABSA anymore. This is as a result of the fact that this bank does not protect its client against ******** debit orders which are created by scrupulous organisations. Recently, I discovered that there were debit orders effected to debit money from my account. When I inquired at the bank, I have been given contact numbers of companies which debit money from my account and some of these contact numbers can not be reached. When trying to recoup my lost money by reversing the transaction, ABSA personnel could do the reversal which is older than three months. The codes of these debit orders appears as follows; Kukin 502D, Re-Trade 503, VAR-593B, kukhule, GR Lifes-65798, Stero/Namts-2571. I have been informed by friends that other banks like FNB and STD bank validate with clients if there is suspicious transaction or new debit. Sadly, ABSA bank does not take care of its clients

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Replies (2)
Absa
Absa's reply23 Jan 2018, 14:02
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

VM
VUSI M's update15 Apr 2018, 20:29
Reviewer Update
Hi (Ref no: ********** ) On the 22nd of January 2018, I complained about ABSA bank failing to protect its clients against scrupulous companies who debit money from my account unauthorized. (Ref no: ********** ) To date, ABSA bank is failing to come up with a viable better mechanism to stop this trends. If you ask for the reversal of the debated amount and request the debit orders to be stopped, the ******* on the other-side change the names and faces and come back to debit again the following month. This becomes a game and ABSA bank serves as a medium to enable the ******* to pocket from us. Deliberately, I kept my cheque account dry with no funds. The ******* continued to debit using different names and this resulted into Dishonoured Debit Orders. I inquired at ABSA bank about the dishonoured fees which have to be paid by me. To date, i am still waiting for the feedback. 1. WHY ABSA BANK IS FAILING TO PROTECT ITS CLIENTS? 2. WHY SHOULD A CLIENT BE PENALIZED FOR THE UNKNOWN DEBIT ORDERS WHICH HAVE BOUNCED BACK DESPITE OF THE FACT THAT THE CLIENT HAS REPORTED THE MATTER? 3. WHY THE REVERSAL PERIOD OF UNKNOWN DEBIT ORDERS ARE LIMITED TO 40 DAYS? Subsequently, this need to be exposed in the bigger media platform so that this bank (ABSA) can device better mechanism of protecting its clients instead of providing fertile grounds for the ******* to milk innocent poor people.