Failure ABSA Private Bank

12 January 2023 I was advised by the defined recipient of a Future Scheduled Payment that they had not received their payment. I questioned this with the Bank 20 January, having made the payment manually online 13 January. I had received a notification related to the original Scheduled Payment and included this with my email 20 January. To date I have been passed from one department within ABSA to another, with no explanation, at one point having received a communication stating the call was resolved. When having advised that it wasn’t I was threatened that if I did not respond by month-end that it would be, with no clarification as to what further information was required. I am extremely disappointed by the inability of the technical staff within ABSA to resolve this, plus the VERY poor communication and fundamental errors of grammar in written responses.