Fails to respond

After my application was done, it was sent to the assessor to contact me. It should take a few days, but over a week and all I hear when I call is that the Assessor is out on tea, the Assessor is busy, the Assessor doesn't answer the phone. Even when trying to phone the supervisors/team leaders for the Assessors, there is no result. Today the call centre were kind enough to make me hold in total 38 mins. I have received one sms with contact details, which takes me to the call centre, and not the Assessors. Then I got another one saying they will call me soon. No emails, no other confirmation sms'. This is really really really bad customer service.