Failing to sort prepaid electricity issues

I am very disgusted in Absa. I have purchased prepaid electricity at the Absa ATM. The money was taken but no electricity was loaded on the prepaid meter. After the first complaint logged about this issue Absa phoned to unform me that I should phone the municipality to get a refund of my money. Funny how they are so eager to render this service but they aren't so eager to sort the problem. The prepaid electricity was purchased at the Absa ATM and not the municipality so Absa shouldn't put the client in the position to sort it out. I feel its best to just close all my accounts at Absa if this is the attitude they are trying to 'help'.