failing to get assistance from ABSA, what a nightmare

one month ago I have founded out that my name is listed on shamwari, I called SAFPS and they told me that ABSA listed my name there because somebody was trying to do ***** using my ID number at ABSA, I was told by SAFPS to contact Absa they gave me numbers to call and also gave me an email for a person who was going to give me the victim letterso that my name can be removed on Shamwari. I sent the email but no reply, I called those numbers but everyday they ring but answered. I went to ABSA branch in Richardsbay they told to contact my bank FNB because I bank with then not them, I tried to explain the situation but the lady didn't even bother to listen to was I was trying to explain. I went back the following day and asked for the manager, I explained my story to her but she told that she doesn't what is shamwari and she took my ID went to her office for a while and she came back and told me that she just checked with their for forensic and they told her they didn't list me anywhere but she agreed that ukhona umuntu oke wazama ukusebenzisa my ID number to open an account. I called SAFPS again and they told me that ABSA listed me on Shamwari and its only ABSA who can remove my name there by giving me a victim letter. I called ABSA help desk, complaint desk, ***** department but I didn't get any help they were transferring me from one number to another. this is depressing beacause till now I haven't received any help from ABSA. my FNB account is frozen because of this angikwazi ukuthola imali, I am a student ngiphila with NSFS allowances and NSFAS ufaka imali kwi account yami yase FNB since it frozen anginayo imali yokuphila. all I need is ABSA to give me a victim letter so that I can contact SAFPS and get my name removed on Shamwari list.