Failing to close Premium Account Timeously

I went into a branch to close my account. They told me I could not close the account and the account had a positive balance. They failed to close the account, I sent several requests of same but none were attended to. The account has then went into a negative and now the funds are demanded from me. After so many emails and retention calls from ABSA but no one resolved this matter. Now I'm being harassed by third parties sent by ABSA to recover costs I cannot be held liable for. Re: C-***3 Close Account ref:_00D1r1GluM._5005J67BkS:ref Re: C-***7 Re: Close Account [ ref:_00D1r1GluM._5005J67BkS:ref ] ref:_00D1r1GluM._5005J67LsP:ref Re: C-***8 Re: Close Account [ ref:_00D1r1GluM._5005J67LsP:ref ] ref:_00D1r1GluM._5005J67Yro:ref Re: C-***3 Re: Month 2_Close this account ref:_00D1r1GluM._5005J6ZBW5:ref