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Thomas M

1 reviews | Active since Mar 2014

06 Apr 2022, 10:17

FAILED TO PAY ATTENTION TO DETAIL

I submitted a Gauteng proof of address when i opened my account and you guys have a free state address on my account statement. Why?!?!?!?!?!?!?!?!?!?!?!??!?!?!?!?!?!?!?!

0
Replies (10)
Absa
Absa's reply06 Apr 2022, 12:42
Official
Dear Thomas Mabitle Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***6. Kind regards,Group Customer CareRezona Louw
TM
Thomas M's update06 Apr 2022, 13:26
Reviewer Update
" Our office is busy with the investigation of your complaint and will provide you with feedback on or before 11 April 2022. " I really cannot wait so long for my address to be captured correctly!!! The proof of address i submitted when i opened my account has a Gauteng address. Why on earth would you use a Free State address?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?! I am only a client with ABSA for 3 weeks and already this is the service i get?!?!?!?!?!?!?!?!?! Is this value for money?!?!?!?!?!?!?!?! let me remind you that you are not the only bank in the world so change this address NOW or i will close my personal cheque account and close my club account!!!!! Do not test me, do not!!!!!
Absa
Absa's reply06 Apr 2022, 14:41
Official
 Dear Thomas Mabitle Thank you for your posting.

We will speed up the investigation and provide you with feedback as soon as our investigation is concluded.

Kind regards,Group Customer CareRezona Louw 
TM
Thomas M's update06 Apr 2022, 14:47
Reviewer Update
This SMS i got now from *** is ********* practice!!! I will take my money to another bank, do not test me!!!
TM
Thomas M's update06 Apr 2022, 15:04
Reviewer Update
Kenneth Masuku called me now and he says you have a home loan application under my name which was done at Lillian Ngoyi street. This is a complete lie i never app**** for a home loan and i am starting to question your ethics and professionalism!!!! If you treat me like this as a 3 weeks old client, what is going to happen to me 3 months down the line?!?!?!?!?!?!?!?
Absa
Absa's reply06 Apr 2022, 15:04
Official
Dear Thomas Mabitle Thank you for your posting.

Kind regards,Group Customer CareRezona Louw 
TM
Thomas M's update06 Apr 2022, 15:33
Reviewer Update
Thank you for posting?!?!?!?!?!?! Will you thank me for closing my accounts at 16:00?!?!?!?!?!?!?!?
Absa
Absa's reply06 Apr 2022, 15:46
Official
 Dear Thomas Mabitle Thank you for your posting.

Our office is busy with the investigation of your complaint and will provide you with feedback as soon as our investigation is concluded.

Kind regards,Group Customer CareRezona Louw 
TM
Thomas M's update07 Apr 2022, 09:38
Reviewer Update
No feedback clearly means you guys want to see if i was bluffing by closing my account!!!
Absa
Absa's reply07 Apr 2022, 15:35
Official
Dear Thomas Mabitle Thank you for your posting.

Please refer to our email sent to your email address.

Kind regards,Group Customer CareRezona Louw