Failed security questions time amd time again.
Can somebody assist in unblocking my profile. Each time I try to contact any business unit within Absa I always fail the questionnaire and I don't understand why because I am the one who is answering the questions and your system can never tell me otherwise as I am the one who knows my data more than your system.
Now the Absa Life division is unable to assist me because I failed the questionnaire and this js delaying me from getting a service that I require.
Please somebody assist urgently.
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Absa's replyOfficial
28 Feb 2024, 16:14Dear Sonwabo, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***8. RegardsGodfrey NdouCustomer Value Management
Best regards,
Absa's reply28 Feb 2024, 16:14
Official
Dear Sonwabo, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***8. RegardsGodfrey NdouCustomer Value Management
Best regards,