Failed Fica Docs

<p>Good Morning<br /> For the first time in years i decide to change banks, and guess what<br /> my first experience with you is very disappointing.I app**** for an<br /> online banking account, followed all necessary procedure, account was<br /> validated and opened.<br /> My salary gets paid into this account, and I am told I cannot access<br /> it because I need to supply my Fica docs! I understand that this is a<br /> process that must be completed with existing clients after every<br /> couple of years, but I had just sent you my docs about 4 weeks ago'Why<br /> must I be inconvenienced this way, because your process and procedures<br /> are not in place.<br /> This is unacceptable.Now I must wait days in order to access my<br /> account, or yet go into a branch to complete the process, what is the<br /> point of having to bank online?<br /> Eagerly awaiting your response.<br /> Regards</p>