MN
Mduduzi N
1 reviews | Active since Jul 2011
13 Apr 2017, 14:05
Failed deposit
<p>So l was excited as l had just opened a cheque acc with Absa clearwater mall. At 13h38 l did a deposit for R8000 and then it took a while to process then it said the deposit was unsuccessful and it retained all my cash.Worst part l then speak to a consultant to who tells me there is a problem with the 2nd atm that why its doing this and lam not the first customer today. So my question now is did l make the right choice with absa? I cannot wait 5 working days as l have holidays. Why is absa clearwater mall not doing something about this atm?</p>
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
13 Apr 2017, 15:22Dear Customer
Thank you for bringing this matter to our attention. Matter has been fowarded to atms by Clearwater mall for investigation and they will get back to you.
Apologies for the inconvenience.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply13 Apr 2017, 15:22
Official
Dear Customer
Thank you for bringing this matter to our attention. Matter has been fowarded to atms by Clearwater mall for investigation and they will get back to you.
Apologies for the inconvenience.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
MN
Mduduzi N's updateReviewer Update
18 Apr 2017, 13:01I gues my complaint does not matter to anyone hence they just edited the response to say' atms by clearwater will investigate and call me.Where is the customer service at absa?
MN
Mduduzi N's update18 Apr 2017, 13:01
Reviewer Update
I gues my complaint does not matter to anyone hence they just edited the response to say' atms by clearwater will investigate and call me.Where is the customer service at absa?
Absa's replyOfficial
18 Apr 2017, 16:21Matter still under investigation
Best regards,
Absa's reply18 Apr 2017, 16:21
Official
Matter still under investigation
Best regards,