*****

I’m extremely disappointed with Absa Bank and feel compelled to speak out after a deeply troubling experience. We recently received a call from Absa’s own ***** department number and the caller claimed that there were suspicious transactions on the account. They specifically targeted an elderly family member, clearly trying to scare them into revealing personal banking details, such as the last digits of the account number.

This kind of *****ulent behavior is not only *********, it's outright predatory especially when it targets the elderly. What’s worse is that this call came from the same number Absa uses for legitimate ***** alerts, which means either someone has ****fed your number or there is a serious internal security breach.

We reported the incident immediately and were told to expect feedback within 24 to 48 hours. It’s now been over three days and we haven’t heard a single word. No follow-up, no clarification, and no reassurance that our concerns are being taken seriously. The sacry thing is this isn't the first time they tried!

Absa, your security protocols clearly need urgent upgrading, and your customer support response times in sensitive situations like these are unacceptable. Until we receive a proper explanation and resolution, we have completely lost confidence in your ability to protect your customers. Do better.