RN
Rene N
1 reviews | Active since Aug 2015
29 Jul 2020, 10:26
F@#k this place
29th Of July 2020. I stood in the queue at 07:45am and was 7th in the queue. Once entered the bank(Absa Newcastle Mall) I was moved the queue for teller 2 after waiting an hour. After going to the teller queue the teller spent 45minutes and could not help me. I was then sent back to the queue for teller 2. I am currently in the bank now for 3 hours and none of the staff here are able to help me reverse debit orders that went off 4 days ago which is the 25th of July 2020. If the could not help me why did they make me wait this long to tell me they cannot help.
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Replies (2)
Absa's replyOfficial
29 Jul 2020, 11:37Dear Rene Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***1 Kind regards,Rezona Louw Group Customer Care
Absa's reply29 Jul 2020, 11:37
Official
Dear Rene Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***1 Kind regards,Rezona Louw Group Customer Care
RN
Rene N's updateReviewer Update
29 Jul 2020, 12:33My arguement is and still stands why did the service champ move me from enquiries to a teller then from the teller to bulk and from bulk back to the teller. The teller could not assist and sent me back to enquires who then resolved my issue. This delayed the banking process by 2 hours. This is unacceptable on any measure.
RN
Rene N's update29 Jul 2020, 12:33
Reviewer Update
My arguement is and still stands why did the service champ move me from enquiries to a teller then from the teller to bulk and from bulk back to the teller. The teller could not assist and sent me back to enquires who then resolved my issue. This delayed the banking process by 2 hours. This is unacceptable on any measure.