Extremely unhappy, disappointed & disgusted

Good day. I logged a complaint on the 18 August 2020 regarding my personal loan&credit life policy whom don't want to cover my installment since being off from work due to the ongoing pandemic. I received a reference number C-***8 and was advised that i will receive feedback by/on 21 August 2020. The 21 August i received an email stating that they still busy investigating and i should receive feedback by/on the 25th August. Today is the 26th August, still no feedback from ABSA regarding my complaint, instead im receiving sms's from ABSA stating my personal loan is in arrears. I am extremely unhappy and disappointed at this stage and have lost all my faith in ABSA. I plan to put this on all social media platforms so people are aware of the poor service & lack of knowledge the staff have.