Extremely unhappy

I'm a school teacher , and I was supposed to get paid my salary into my Absa bank account on the 19th of January 2018. After 3 days my salary didn't reflect into my account and my debit orders started to bounce. I first phoned Absa customer care asking them what the problem is and the lady on the other side said to me she cant disclose to me what the problem is and that I must go into the bank and find out for myself. So I went into the Absa bank branch to speak to a consultant after 30mins or so they established that I needed to bring in proof a residents because my account was blocked due to Fica reasons according to them. Not once was I phoned or sms that I needed to bring in proof or else they were going to block my account.

Anyway the following day I went into the same bank with my proof of address and waited patiently in the line for 45min or so. Was greeted by a nice young helpful lady who was going to update my Fica for me. After a good couple of minutes she then tells me No its not the Fica that's doing that because Fica is a "**** hold". Could the lady on the phone not tell me that I should take proof of residents in? So by now this is like 4 days or so days without my salary and debit orders are returning back now to me and I am getting phone calls from all these people and I still don't have answers.

The lady takes my number and says she will contact me once she knows what the problem is now. A day goes by and I haven't heard anything from this lady so I phone the bank and ask to speak to her they put me through but I go on hold and wait and wait no answer so I put down and carry on with my job. The following day she phones me and tells me oh sorry but they not really sure what the problem is they think its got to do with their internet banking side and that she cannot tell me when the matter will be fixed,but she will let me know. I phone absa customer care service two days later or so to find out now what is happening with my account i literally sat on the phone for close to 30min waiting for someone to speak to me,i eventually gave up and put the phone down with lots of anger.

I decided that i needed to go to another bank and open up an account so that i can get my salary paid in, 12 days after i was suppose to recieve my salary.

Still to this hour not one person from Absa has phoned me regaridng the problem with my account, i still dont know what is going on with it.

(Now i had to do all the above while I still have to try and teach and go quickly when I have a free, which is a major issue for me because I don't own a car and i ahve to ask the boss to leave all the time.

The debit order people are charging a collection fee for the returning of debit orders as well as my creidt score will be heavliy affected by this.

I want to know what is the next step for me as the customer???

Very unhappy and saddened by this problem of mine.