Extremely unhapoy customer

I am writing to express my frustration and disappointment with the lack of assistance and poor service I have experienced regarding my vehicle finance accounts with your bank.

I currently have three vehicles financed through Absa Bank. Two of these accounts are current and fully paid up to date with installments. However, I am two months behind on the installment payments for the third vehicle due to unforeseen financial difficulties. Despite this, I am committed to making regular payments and am working hard to get back on track.

Unfortunately, the consultants I have spoken to have been unhelpful in making any arrangements to assist me in catching up on the arrears. Each interaction has left me feeling more stressed and unsupported, as they have not offered any viable solutions or flexibility in handling this matter.

I am posting this complaint in the hope that it will reach Absa Bank's management and prompt a more constructive and empathetic response. I am seeking assistance in developing a reasonable and manageable payment plan that will allow me to catch up on the overdue payments without causing undue financial strain.

As a loyal customer who has maintained two other vehicle finance accounts in good standing, I believe that a more supportive and understanding approach is warranted. I look forward to hearing from someone in management who can help resolve this issue in a fair and timely manner.

Thank you for your attention to this matter