Extremely Unacceptable Handling of My Card ***** case

Iam writing this review to express my deep dissatisfaction and frustration with the way Absa Bank handled my recent card ***** claim. Your decision to decline my claim on the basis that “my card was used for the transaction” is unacceptable, illogical, and shows a complete disregard for your customer’s safety and financial security.

To be absolutely clear: • I never lost my card. • I never gave my card or card details to anyone. • I am based in Pretoria, yet the *****ulent transaction occurred in Durban — a place I was not in, and have no connection to.

Instead of investigating this properly, Absa simply pushed the responsibility back onto me, as if I authorised a transaction hundreds of kilometres away. This is irresponsible and highly disappointing for a bank that claims to protect its customers.

What makes this even worse is the timeframe. It took Absa over 32 days to provide feedback — far beyond the reasonable waiting period for a ***** investigation. After such an unreasonable delay, the least I expected was a thorough investigation and a fair outcome. Instead, I received a baseless decline that completely disregards the facts.

Your handling of this matter shows a lack of urgency, accountability, and respect for your customers. I trusted Absa with my money and my security, and you have failed me on both.

I demand that this claim be reopened and properly investigated, including location verification, device check, transaction analysis, and any CCTV or merchant-side verification available. I will not accept being held liable for a transaction I did not perform.

If this matter is not addressed promptly, I will not hesitate to escalate it to the Banking Ombudsman and consider moving my accounts to a bank that takes ***** seriously.

I expect immediate feedback.