Extremely Un-happy

I logged a call at around 16:00 on the 27/02/2016 for a pick up later that night @00:00. They were on time and all was well. When i got to my place of residence. They told me the trip was 70km ( which i had checked the distance earlier that day and is 40.4km) and said i must pay them. I handed over R150.00 as not to argue. As there were three men and only myself and my girlfriend. The next day i had noticed my mobile vodacom wifi device missing. Which was in the center console of my car. I thought maybe it had fallen in the car ( highly unlikely ) and checked but nothing. I even went as far as to strip my house before calling in and causing a stink. I called in on Tuesday 01/03/2016 to report the situation and the call center agent asked me for the reference and he assured me i would be contacted within forty eight hours. To date i have heard nothing. The fact i haven't been contacted is now making me think to move to another bank, as i have been with them for 10 years plus. Absolutely shocked.