AC
Andre C

1 reviews | Active since May 2016

10 Jun 2016, 06:41

EXTREMELY TERRIBLE SERVICE @ ABSA CREDIT CARD DEPARTMENT

<p>Good day,</p> <p> </p> <p>I app**** for an Absa credit card on 19 May 2016.</p> <p>The application was approved online and I had to accept a quotation online which I was unable to do as the absa website refuses and kept on jumping around.</p> <p> </p> <p>Then I received an email dated 27 May 2016 indicating that I should send the requested documentation to *** which was done.</p> <p> </p> <p>I have sent so many emails requesting feedback and nothing. </p> <p>This morning I receive an email stating that if required documentation are not received in 2 working days I would have to re-apply.</p> <p> </p> <p>I mean SERIOUSLY?????????!!!!!!!!!!!!???????????</p> <p>This mistake is Absa's fault and no-one elses and because of their incompetence I would I have to reapply because I am not sending any documentation through again.</p> <p>It has been done so someone is not doing their wor****</p> <p> </p> <p>I was approved so I suggest Absa sorts it out and have my card delivered!</p> <p> </p> <p>POOR SERVICE ABSA!!!!</p>

0
Replies (1)
Absa
Absa's reply22 Jun 2016, 11:42
Official

Dear Customer

We apologise for the delay in response. Please advise if you still require further assistance

Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd