Extremely slow service

Went to ABSA richards bay on the 18th of August 2015 to get a bank statement. The queue at the private banking side was long and moving very slowly, and people were cutting in front of others randomly without any seeming order. <br> They have a separate desk in front that usually is used to issue bank statements but nobody was there. I observed numerous bank staff walking around slowly and asked one of the people if they could arrange somebody to work at that empty desk to help issue bank statements. I was told NO, without further explanation. I had to wait for over an hour in the regular queue for a simple 2 minute transaction and there were 4 people handling the normal \client services"area. This is ridiculous. It seems as if bank staff work at a snails pace and need a gallon of Red Bull to put any sense of urgency into anything they do.<br> Utterly disappointing."""