Extremely rude consultant with a bad attitude

<p>My grandfather and me needed to both be able to pay money from one of my grandfathers' accounts. Thus we went to Absa Wilkoppies to link that specific account to my accounts. A very friendly and helpful lady explained to us that it is easier to open a new account and link that account to both of us, but for this we needed to see a consultant. At the consultant we explained her the situation which in turn we only received a bad attitude and rude comments. This is not my first bad encounter with this specific consultant. She not only handled my grandfather and me with disrespect but she was not ashamed to say that the nice lady from earlier was not able to do her work. She sent us back to the first lady saying that it is not her work to help us. From where I am standing the opposite is true, the first lady was extremely compotent as to the consultant that did not want to do the work. I would recommend ABSA to reconsider if this is the person that you want on the frontline working with your clients. I would also like an apology from this specific consultant regarding her bad and rude behavior towards us and her college. I would also like to applaud the lady that first helped us and recommend that ABSA consider appointing more staff like her. It is clear that she loves her work and that clients is important to her and this is admirable. A big thank you to her.</p>