Extremely positive and helpful agent

I am having difficulty in getting my correct details loaded to my AVIOS account and even though I seem to be getting nowhere with it, I have to hand it to Manie (Sorry for forgetting his surname) for making numerous phone calls in an attempt to assist in dealing with the unhelpful, USELESS Avios call center.<br> Manie showed me the incorrect information captured under my name on the system and, unsuccessfully, tried to assist in rectifying it.<br> If it weren't for Manie's positive and helpful attitude, I would have completely lost my cool in the bank.<br> I will probably end up closing my account as a result of the absolutely useless Avios call centre, but I would really like to thank Manie and let him know that me closing the account is not his fault.