Extremely Poor Service & No Resolution on ***** Case

I am extremely disappointed with Absa’s handling of my ***** case. I reported this issue in October, and despite numerous follow-ups, I have yet to receive any meaningful response or resolution. Every time I contact Absa, I am told that the investigator will reach out, but 5 months have passed with no update.

This lack of communication and urgency is unacceptable, especially for a serious *****-related matter. I have tried contacting multiple departments, but my case seems to be stuck with no progress.

Absa, I urge you to take immediate action and provide an update on my case. I should not have to beg for basic customer service on an issue that directly affects my financial security. If this matter is not resolved soon, I will have no choice but to escalate it to the Ombudsman for Banking Services and the Financial Sector Conduct Authority (FSCA).

I strongly advise others to think twice before banking with Absa, as their lack of accountability and customer care is highly disappointing.