Extremely Poor Service – Group Life Policy Conversion (Absa): Godly Mothiba (Private Wealth Financial Adviser)

My experience with Absa regarding the conversion of my Group Life policy after exiting employment was extremely disappointing and poorly handled.

I dealt with Godly Mothiba (Private Wealth Financial Adviser), and the process lacked urgency, ownership, and clear communication, despite the matter being time-sensitive with a strict 30-day conversion window. Although I engaged timeously and provided the requested income information, the process was delayed due to Absa’s inability to locate internal exit documentation, which should not be the client’s problem.

Key requirements and risks were not proactively managed, and the final quote provided was neither clearly explained nor commercially reasonable based on the information supp****. When I raised concerns about the service and the quote, responsibility was deflected back to me, and I was advised to follow “internal channels” or find alternative cover elsewhere rather than being offered a proper resolution.

For a bank of Absa’s size, this reflects poor client service, weak accountability, and a lack of care in handling employee benefits during a critical transition period. This experience has significantly eroded my confidence in Absa’s ability to manage post-employment benefits professionally.

I would caution others to be very careful when relying on Absa for time-critical insurance conversions.