Extremely poor service from travel insurance department

<p>I'm flying to India on the 3rd of October, I contacted Absa to verify my Travel Insurance that I get automatically for purchasing a return international flight with my Absa credit card. Spoke to Jeremy Rabie from the travel insurance department he took all my details and only managed to get back to me with details for a "top-up" which I never asked for.</p> <p> </p> <p>I had since been trying to contact the travel insurance department to just get me my insurance policy confirmation by using their contact number : ********** as well as there email contact : ********** been trying since last week Thursday 29/09/2016 till today 03/10/2016. Eventually go through to a consultant who promised me to get everything sorted still nothing as I sit here in the airport. Customer services are no help either as they just keep diverting me to the travel insurance dept which is useless! I even tried using social media to get their attention but clearly responsding with generic answers show how much they care for their individual customers.</p> <p> </p> <p>When I get back after my Trip I will be closing my account with Absa after such pathetic service delivery which will be a shame as I've been an Absa account holder for more than 14years now.</p>