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moses M

1 reviews | Active since Jul 2019

22 Jul 2019, 16:18

EXTREMELY POOR SERVICE FROM ABSA PERSONAL LOANS

I am so disappointed with the Service i am getting from ABSA Personal Loans.I have app**** for a personal loan on the 15th July 2019 and was approved.I also have a copy of Loan agreement and the Loan is active on my Absa Mobile App accounts. i am struggling to get help from Personal loans payout department. i have called them countless times and i am told that there is a technical issue with transferring funds into my account.on the 18th Rusika told that money will be in my bank account with 24 to 48 hours.Now everytime i call her to get feedback, she is always busy and not bothered to return my calls.No one bothers to call me back with an update. THIS SERVICE IS EXTREMELY POOR. Can someone from ABSA CALL ME BACK PLEASE!!!!!!!!!!

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Replies (3)
Absa
Absa's reply23 Jul 2019, 13:17
Official
 Hi, We acknowledge receipt of your posting. We will be in touch. Thanks. 
Absa
Absa's reply23 Jul 2019, 15:09
Official
 Dear Moses, 
Thank you for bringing this matter to our attention. Your reference number to your case is C-***5. We will investigate the matter and furnish feedback within the next 24hours.
 
 Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd 

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moses M's update23 Jul 2019, 15:13
Reviewer Update
Dear Basani,

Thank you for your prompt response , Much appreciated!

Regards,
Moses