Extremely Poor Service from ABSA – Lost Claim and No Accountability

My mother has had a terrible experience with ABSA regarding my late grandfather’s estate. As the executor, she submitted a claim in August 2024 for his inheritance, along with all the required documents. She was assisted by my grandfather’s financial advisor at the Southgate ABSA branch and has had to constantly follow up on the progress.

On Monday, 24 February 2025, when she contacted the claims department yet again, they informed her that the claim was not processed! This is completely unacceptable. How does a financial institution misplace such an important claim, especially after months of engagement? This negligence has caused unnecessary delays and frustration.

ABSA needs to take responsibility, locate the claim, and process it urgently. This kind of inefficiency and lack of accountability is unacceptable for a major bank.