Extremely poor service from ABSA Insurance Company for building insurance.

Over the past two weeks I spent an hour and 3 min spread over 12 phone calls to try and get a HOC building insurance claim sorted out. This is by far the worst experience I ever had in 25 years as a member of insurance in one form or another. My personal security and that of my family is at risk due to this poor service.

Even mailing Mr. J. Manyame a couple of times directly failed to get any attention. After numerous promises that the matter will be escalated and that I will be contacted, I still haven't received one call from ABSA HOC. 12 calls versus none. I then tried to get hold of a manager before the week-end but they ALL where out of office for two days. No wonder nothing gets done.

I also contacted the service provider and they were in the same boat as me, numerous emails with zero feedback.