BV
Bennet V
1 reviews | Active since Jul 2020
01 Jul 2020, 10:43
Extremely poor service from ABSA Claims
I submitted a claim for electrical damage at my residence and ABSA took 3 weeks to decline the claim. I have now appealed against their decision on 12 May 2020 and have received no feedback yet (7 weeks later) Seems like ABSA is doing their best to chase clients of many years away by providing extremely poor service
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
01 Jul 2020, 11:42Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply01 Jul 2020, 11:42
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd