SM
Silvanus M
1 reviews | Active since Jun 2011
19 May 2023, 11:08
Extremely Poor Service
Good day Absa Life
Received a call from Absa Life this morning.
Absolutely poor customer experience.
Sarah Lee from your offices in Fourways is rude, arrogant and abrupt.
Team Leader - Nomi Khumalo Manager - Melissa Boche
Simply unacceptable service if this how you speak to your customers.
Employees like this should not be speaking to your customers as Absa is going to loose loyal clients.
This is my 2nd poor experience now with Absa in the last 3 months.
Branch manager at your Cornubia Mall was rude, arrogant and came across as pompous. Shocking!
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Replies (1)Absa's replyOfficial
19 May 2023, 11:38Dear Silv**** Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***8. RegardsPravesh BejayAbsa Bank Group Customer Care
Absa's reply19 May 2023, 11:38
Official
Dear Silv**** Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***8. RegardsPravesh BejayAbsa Bank Group Customer Care
