EXTREMELY POOR SERVICE AND UNTRAINED STAFF AT ABSA PAVILION

My Credit Card Pin was blocked because i incorrectly keyed in the incorrect pin. I then called Internet Banking and they requested that i go into the branch to assist me. I went this afternoon to Absa Pavilion and stood in the queue for quiet some time only to be told they cannot assist me, despite have my ID doc on me. I then called Internet Banking again and was advised AGAIN to go into the branch. Between Internet Banking and Absa Pavilion - the staff needs to be a bit more knowledgeable and aufait with banking procedures - Extremely dissatisfied client.