Extremely Poor Service and No Feedback from ABSA ***** Department

At the end of August, I was ****med and immediately reached out to ABSA to try and reverse the transaction. I also opened a police case. ABSA’s ***** department informed me that they had blocked the ****mer’s account — who also happens to bank with ABSA.

From there, I was assigned to a ***** investigator named Dumisani. Unfortunately, I have never once heard from him — no email, no phone call, and no update of any kind.

As a client, I’ve had to constantly follow up myself and request updates. Each time, I receive the same generic response from the ***** support team: “The investigation is in progress and can take up to 20 working days.”

It has now been well over 20 working days, and I have given this investigator more than enough time to contact me. I’ve even emailed him directly multiple times — still no reply, no introduction, and no communication whatsoever.

As a customer, I shouldn’t have to chase down information or be left completely in the dark. Good service means keeping clients informed, delivering on deadlines, and reducing customer effort — none of which ABSA has done.

I sincerely hope ABSA takes this complaint seriously, as I am tired of empty promises and extremely poor customer service from the ***** department. I just want this matter resolved promptly and professionally.