Extremely Poor Service and Lack of Response

Dear Absa ***** Team,

I am writing to express my deep dissatisfaction with the handling of my ***** case. Despite being promised a resolution within 15 days, I have not been contacted or provided with any meaningful updates. I have sent numerous emails regarding my case, and each time I only receive a generic response stating that someone will get back to me within 48 hours.

This is unacceptable and represents the worst service I have ever experienced from a bank. As a long-time customer, I expected much better support and responsiveness from Absa. The lack of communication and progress on my case has caused me significant frustration and inconvenience.

I demand immediate attention to my case and a thorough explanation for the delays. I look forward to your prompt response and resolution of this matter.