Extremely poor service

About 4 years back in March 2019 I opened up 9 Mega U savings accounts and 9 Future plan accounts at the Pretoria North branch. On date of the cards renewal at George branch, as I have moved, I was informed that there were no evidence of the signing powers to be found on the system and that a error that occurred when opening the accounts in March 2019 and was reported is e-mail by me, was still not corrected. I was advised by the George branch to enquire this with the Pretoria north branch to rectify the issue. I followed up and spoke to Bernice Andrews on Tuesday 10 January to assist me regarding the issue, when she said that she would look into it and phone me back. She phoned me back on Friday 13 January and informed me after 4 years of having opened these accounts and depositing money into them, that they were all ******* as I in my capacity as grandmother of the children were not allowed to do so! She said that she would send me the documents via email to verify the signature as there were a dispute, and that she would phone me back on Saturday, so that we could come to a solution, but up till now this was not done! I am taking acception in the way this matter has been handled and it really needs further professional attention.