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Rinay R
1 reviews | Active since Aug 2016
10 Dec 2019, 13:02
Extremely poor service
I have Credit Card with Absa my payment date was the 22th in November I notice my payment was not going off so I called ABSA credit card department a consulate advise that Absa had made a mistake on my billing cycle. He has fixed it and my new bill will go off in January 2020 to my surprise the amount is almost double I have called Absa they advise its not there problem.
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Replies (4)0
Replies (4)
Absa's replyOfficial
10 Dec 2019, 14:40Dear Rinay, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply10 Dec 2019, 14:40
Official
Dear Rinay, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
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Rinay R's updateReviewer Update
11 Dec 2019, 15:43I have still not receive confirmation on my query extremely poor service from so huge organization
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Rinay R's update11 Dec 2019, 15:43
Reviewer Update
I have still not receive confirmation on my query extremely poor service from so huge organization
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Rinay R's updateReviewer Update
12 Dec 2019, 09:23Very poor service have still not received a response
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Rinay R's update12 Dec 2019, 09:23
Reviewer Update
Very poor service have still not received a response
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Rinay R's updateReviewer Update
13 Dec 2019, 00:49I have send my request to Basani however she ignores me when I have advice that Absa had made a mistake I am willing to pay but they do not want to listen to me extremely poor service from a company that supposed to be for their value clients
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Rinay R's update13 Dec 2019, 00:49
Reviewer Update
I have send my request to Basani however she ignores me when I have advice that Absa had made a mistake I am willing to pay but they do not want to listen to me extremely poor service from a company that supposed to be for their value clients