Extremely poor service

I am so dissapointed. I logged a claim for my pool filter and send the required docs on the 3rd of December 2021. Every time I call to get a progress report, they say that they will follow up and get back to me - which they never do. It is summer and 40 degrees in my town. My husband cleaned the pool with many labour and the required products. Sice the filter broke, we are unable to switch on the pump, which led to the pool being fulthy again. So now we have double the labour and expenses to get the pool clean again. Not to mention the inconvenience me and my family endure during this extremely hot days, not being able to swim in our own pool. This is unacceptable and an appology wont even begin to justify this poor service.