NZ
Nozinyanga Z
1 reviews | Active since Aug 2022
05 Jul 2024, 12:00
Extremely poor service
So disappointed with Absa share my details with the 3rd party without my consent.
I have made arrangements with Maphifo on Wednesday 03 July 2024 at 13h37 of how much I will be paying.i have confirmed amount of 12h00pm.
To my surprised today I was told that there no arrangements captured from the system. I even said to her am running out of airtime but amount is R 1500 and all my details remain the same.
I will love too have that recording.
Service was extremely poor from her.
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Replies (2)0
Replies (2)
Absa's replyOfficial
05 Jul 2024, 12:47Dear Nozinyanga Josephine Zwane Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards, Group Customer Care Rezona Louw
Absa's reply05 Jul 2024, 12:47
Official
Dear Nozinyanga Josephine Zwane Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards, Group Customer Care Rezona Louw
Absa's replyOfficial
08 Jul 2024, 11:10Dear Nozinyanga Josephine Zwane Thank you for your posting.
Our office is busy with the investigation. Kind regards, Group Customer Care Rezona Louw
Our office is busy with the investigation. Kind regards, Group Customer Care Rezona Louw
Absa's reply08 Jul 2024, 11:10
Official
Dear Nozinyanga Josephine Zwane Thank you for your posting.
Our office is busy with the investigation. Kind regards, Group Customer Care Rezona Louw
Our office is busy with the investigation. Kind regards, Group Customer Care Rezona Louw