EXTREMELY POOR SERVICE!!!

I have recently taken out vehicle insurance with Absa Activate. Here I thought this will be great. To my surprise what a nightmare to get hold of a consultant to speak to!

I have phoned prob like 7 times and I never ever get through to a consultant, this after holding on for 15+ minutes every time. Now it got me thinking... If i have to struggle like this from the beginning how will it be once I have an emergency or have a bigger issue to get resolved. I mean how difficult is it for someone to pick up a phone?!?!?

I am really starting to doubt my decision in trusting Absa Activate as my insurance provider. Step up your game or I will find myself another insurance provider who's consultants actually pick up a phone and assist their clients.