Extremely Poor Service

I called Absa requesting a Paid-up Letter for my vehicle, then to my surprise the consultant then advised that I still owe on the vehicle. the vehicle was paid up in January 2021, and Absa even refunded me some monies.

I then proceeded to go to Absa in Sandton City and pay the outstanding so I can obtain my paid-up Letter. I called Absa Vehicle Finance to request the letter and now they are telling me that the money hasn't reflected after I made a Cash deposit at Absa Sandton City and emailed a deposit slip to Absa.

This is extremely poor service from Absa as I need that letter urgently and no one seems to be willing to help, although Absa is at fault for not even bothering to let me know about the outstanding.

I called on numerous occasions and spoke to Zinobiya, Antoinette and I even emailed the team leader Nomalanga Jamekwana and still I have not received feedback.