EXTREMELY POOR SERVICE

I am extremely disappointed and frustrated with ABSA. On 30 April 2026, I went to an ABSA branch to close my credit card account. While I was there, I paid the outstanding balance from my cellphone in front of the consultant assisting me. She then phoned the ABSA Credit Card Department while I was sitting with her. According to her, credit card accounts can only be closed telephonically. I handed my card to her, and she destroyed it in front of me while she was still on the call with the department. After the conversation, she informed me that I would receive a follow-up phone call from ABSA from a number starting with 011. To date, I have not received any call. Based on everything that happened at the branch, I understood that my credit card account was successfully closed on 30 April 2026. However, on 7 May 2026, I received a statement showing an amount of R129.84 still owing on the account. Since then, I have tried calling every number I could find to resolve the issue. I have already spoken to two different people who simply transferred me to other departments, each with waiting times of more than 10 minutes. What else am I supposed to do if the branch cannot assist me, and I genuinely do not believe I owe ABSA anything? ABSA is quick to assist when you want a product or service, but when you actually need help resolving a problem, they seem completely unavailable.