Extremely poor service

<p>I am the Treasurer of a small club and have been trying to get our club FICA'ed by ABSA, who is our account holder, since August 2015. We have submitted our FICA Documents twice, the first time they got lost, have approached our Personal Banker 5 times as well as the CEO's Office, to get us FICA'ed, so that I can make payments.</p> <p> </p> <p>Each time I have to phone the Personal Banker who then gives me access for a 24 hour period to make payments, after which, the system closes and I have to phone again for access when I next have to make a payment.</p> <p> </p> <p>This is just a poor show, and I am of the impression that ABSA's systems are in a shambles and in effect the one Department does not speak to the other. It wastes time, energy and funds to continuously have to phone ABSA to get us FICA'ed and for us to make payments out of our account.</p> <p> </p> <p>The funny thing is that deposits can be made into our account without any rejections, which means ABSA are quite willing to accept money, but reluctant to let it go, which of course is to their benefit.</p> <p> </p> <p>ABSA, this is a very poor show and very poor service to your clients who invest in you. Please fix this!</p> <p> </p> <p> </p>