Extremely poor service

Dear Absa, your call centre service is absolutely pathetic. On the 23 August is spoke to an agent regarding payment relief on an account that is not in arrears. Via telephone, as well as via email. The amount was supposed to be changed, as well as the date of the debit order. Nothing. I phoned this morning wanting to speak to somebody that might be willing to assist NOBODY. I was passed on to 4 or 5 different agents in different departments. NOTHING. Shame on you.