Extremely poor service
It has been 11 days (18 September in the morning) since I simply tried to open a ABSA savings/ Transact account online. I submitted all requested documents same day. It took them 4 days just to tell me my documents was sent to a consultant (which was 22 September already) and to this day nobody has contacted me or done anything. Their call centre consultant, who was very rude, and I guess his name was Yusuf Alexander, seeing his phone line was noisy, then has the audacity to drop the call in my ear. This is nothing short of pathetic service, arrogant staff and disregard for clients.
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
29 Sept 2020, 12:00Dear Arno, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***6 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply29 Sept 2020, 12:00
Official
Dear Arno, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***6 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
's updateReviewer Update
30 Sept 2020, 18:37Please explain to me why you charged R140 card replacement fee for opening a new account. Never once was this mentioned to me, I was told to deposit R50 to activate the account, nothing was said to me and nowhere on the documents does it state that I have to pay to get a card for a newly opened account. Why is it called a card replacement fee, if NOTHING was replaced? You are making it very difficult to deal with you.
's update30 Sept 2020, 18:37
Reviewer Update
Please explain to me why you charged R140 card replacement fee for opening a new account. Never once was this mentioned to me, I was told to deposit R50 to activate the account, nothing was said to me and nowhere on the documents does it state that I have to pay to get a card for a newly opened account. Why is it called a card replacement fee, if NOTHING was replaced? You are making it very difficult to deal with you.