Extremely poor customers service .Absa burgersfort

Extremely poor customer service Absa burgersfort .I don't even know where to start with my complaint as i am now struggling because of this Bank.the service at Absa bank burgersfort is very bad.the bank is not helping me at all and I don't know what to do.I when to the branch at the beginning of March as my late husband was banking with them,submitted all the required documents. Requesting them to close all his account and transfer all the funds to the estate late account, which I was told that it Will take about 14 working days but now it's been 3 months .no news from them.it's bad enough that i lost my husband but it's painful that i can't have access to the little cent that he left me.I have been in and out of the branch .no one is helping me.everytime I have been told to wait but the is how long do i have to wait cause it's 3 months already.can some help me .Absa fiduciary Please .or can i have the direction to go they my self