Extremely poor customer service from ABSA

This is the second time I've written a review about ABSA and once again, the exact same complaint. I previously app**** for a personal loan from ABSA in September 2021. I was declined as I didn't have my income paid directly into my ABSA account (Self employed). I have been paid into my account for some time now - and decided to do an application due to personal circumstances.

I completed an application on 19 March. After well over a week and several phone calls with mixed feedback on the current status of my application, I was told that I did not qualify for the amount I app**** for, but can apply for a smaller amount.

I decided to fill out an application for a smaller amount. This was done on 28 March.

ABSA specifies (according to all call center agents I have spoken to) that the turnaround time for an application is 1 to 3 business days. With both of these cases I have waited for well over three business days.

As of today, no feedback on the new application I made on the 28th of March - and when I phoned ABSA, I was told that the application is still at a pending stage. I am constantly being told that someone will phone me back - that the consultant is sending an email to the assessor, but I don't get any feedback at all. If I hadn't phoned in with the first application I made, I wouldn't even have known that my application were not approved for the amount I app**** for.

I have now wasted quite a large amount of money on airtime in order to get some type of feedback and no one is able to assist me, apart from telling me that "someone will phone you by the end of today" - but those "todays" are constantly going by without any feedback.