Extremely poor customer service -

<p> </p> <p>Good day</p> <p> </p> <p>We went to open a club account at the ABSA Rivonia branch on the 26th of January we were assisted by the branch manager Stephen.</p> <p> </p> <p>He then told us that due to FICA verification purposes the account would be active in 24 hours and we would be able to deposit into the account.</p> <p> </p> <p>We then proceeded to deposit on the next day at the ABSA branch in Sunninghill who informed us that the FICA verification was not done and that there was a hold on the account.</p> <p> </p> <p>I then called the branch and was told to wait another working day before attempting to deposit in the account.</p> <p> </p> <p>However a deposit of R1000 was done to the account via internet banking on the 27th January and sms notification was received on the 29th that the funds went through.</p> <p> </p> <p>We approached the Sunninghill Absa branch on the 30th of January to make a cash deposit, they then informed us that the account still had a hold on it and we should go back to the Rivonia branch where the account was opened.</p> <p> </p> <p>We had to drive to Rivonia Absa branch and query the account, the branch manager then advised that he would follow up again with head office and let us know by close of business.</p> <p> </p> <p>This was two days ago and we are still awaiting his response.</p> <p> </p> <p>I called the FICA call centre on the 01st of February who informed me that this was a business bank account and could not get assistance only the branch could advise on the status of the application.</p> <p> </p> <p>I then called the rivonia branch who also said it would take some time until the hold was lifted on the account and they would not be able to assist.</p> <p> </p> <p>All we intended to do was open a savings account with ABSA and this has been absolute chaos and drama.</p> <p> </p> <p>No we just want to close the account get the R1000 back and invest the money at another bank.</p> <p> </p> <p>We are greatly discouraged and disappointed at the lack of customer service and delay in resolving this matter.</p> <p> </p>