Extremely Poor Client Service – Absa Bank - Absa – you need to do better.

I am extremely disappointed with the service I’ve received from Absa Bank, specifically from staff member Lindy Maseko, who was assigned to handle my application submitted on 13 May 2025.

It is now well over six weeks, and I am still following up to receive my surety and valuation report. Despite numerous emails and attempts to get clarity, Ms. Maseko consistently ignores my emails and fails to respond appropriately when I manage to get through to her. Instead of taking responsibility or offering real solutions, she constantly blames the pension fund department for the delay, passing me from pillar to post.

This level of service is unacceptable. I am sick and tired of being pushed around with no accountability or urgency. If Lindy Maseko simply did her job properly, this process would have been completed weeks ago.

To make matters worse, she has now told me to follow up with social media because "that’s where my complaint was logged." This is beyond unprofessional – how can clients be treated like this?

It is this exact type of poor service and lack of professionalism that drives loyal clients away from Absa Bank. Staff should not treat clients as if they are doing us a favour. I am now requesting that someone more competent and professional be assigned to handle my matter immediately, as I have had no joy or assistance from Lindy Maseko.

Absa – you need to do better.