Extremely Poor Call Center Service

I made an airtime purchase of R120 from the ABSA App. The money left my account but the airtime never came. I called Absa Technical Support and their call center agents kept on transferring me from one person to another (even to general Enquiries). Seven times I called ABSA, spending a total of 1hour 20mins with agents who couldn’t help me. Finally, they told me to call “Blue Label”. Who is Blue Label and what business do I have with them? I didn’t buy airtime from Blue Label but with Absa. I’m not involved in Revenue share between ABSA and Blue Label so if I encounter a problem on the ABSA App while buying airtime, they should send me to Blue Label. Mind you, I spent R100 airtime on calls to ABSA while chasing after R120.