Extremely poor and lack of empathy towards a customer being flagged as ***** - no communication

Extremely poor service I have been a victim and now being flagged as ***** committed with no call or communication from the bank on numerous occasions for the last 2 years Absa ***** team has not got back to me at all but is hindering me from anything needs to be app**** for due to this

I have send loads of evidence and still not got anything or feedback in return

Extremely poor and lack of empathy towards a customer who is chasing them for flagging me as *****