JS
Jana S

1 reviews | Active since Sept 2014

04 Jul 2016, 05:20

Extremely Pathetic service from Absa Diseased Department.

<p>I have absolute no join with Absa. I have handed in all the necessary documents to Absa Centurion branch of my diseased mother on the 06/06/2016 to get the funds transferred to the Late Estate banking Account. It was forward to the late estate diseased department with Absa. I have been trying to phone Absa on the 24/06/2016, 27/06/2016, 28/06/2016, and 29/06/2016 to get any feedback. If I don’t hold on for 20 min then I get cut off. If you do get through to a consultant they are so arrogant and refuse to give me any feedback. It is hard enough to deal with my mother death and Absa is not make life any easier at this moment. Can some give me any feedback on how long this still will take or must I go higher up in the ranks.</p> <p> </p>

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Replies (1)
Absa
Absa's reply04 Jul 2016, 08:59
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd